What We Collect
We may collect information when you:
- Place an order
- Create an account
- Subscribe to updates
- Contact us
- Submit an enquiry
Depending on your activity, we may collect:
- Name
- Email address
- Delivery address
- Phone number
- Order information
- Any notes or information you voluntarily provide
You may browse our website without providing personal information. We request information only when it is needed to complete an action you have chosen to take.
How We Use Your Information
We may use your information:
- To process and deliver your order — including sharing necessary delivery details with our courier
- To contact you regarding your order — including confirmations, dispatch updates or delivery issues
- To respond to enquiries — when you contact us by email, phone, WhatsApp or another available channel
- To improve our website — by understanding how visitors use the website
- To provide customer support
- To send occasional updates or marketing communications — only where you have requested or agreed to receive them
You may unsubscribe from marketing communications at any time.
We do not sell, rent or trade your personal information.
Payment Information
For Cash on Delivery orders, payment is collected at the time of delivery. We do not collect or store your card or banking information for these transactions.
If online payment options are introduced, payment information may be processed securely by the relevant third-party payment provider.
Where a third-party payment provider is used, payment information is processed according to that provider’s own privacy and security practices.
Who We Share Information With
We share information only where necessary to operate our website and provide our services.
This may include:
- Courier companies — for delivery purposes
- Payment service providers — where online payment is available
- Website hosting and technical service providers
- Customer support or communications providers
We provide these parties only with the information reasonably required for their services.
We may also disclose information where required by law or where necessary to protect the rights, property or safety of our customers, staff or the public.
Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that may help us:
- Keep products in your shopping cart
- Remember preferences
- Improve website functionality
- Understand how visitors use our website
You can control or disable cookies through your browser settings.
Please note that disabling some cookies may affect website features, including the shopping cart or checkout process.
If we use analytics or advertising services such as website analytics or marketing technologies, those services may also use cookies in accordance with their own privacy policies.
How We Protect Your Information
We use reasonable administrative and technical measures to protect the personal information we hold.
These may include:
- Secure website connections
- Restricted access to customer and order information
- Access controls for authorised team members
- Appropriate website and hosting security measures
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We therefore take reasonable precautions but cannot guarantee absolute security.
How Long We Keep Your Information
Order and transaction records may be retained for as long as reasonably necessary for:
- Order management
- Customer support
- Accounting
- Legal requirements
- Business record keeping
Marketing contact information may be retained until you unsubscribe or request removal, unless we are legally required to retain certain information.
Your Choices
You may contact us to request that we:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Update your details
- Stop sending marketing communications
- Delete information where we are not legally required to retain it
To make a request, please use the contact information provided on our Contact Us page.
Children
This website is intended for adults, parents and caregivers.
We do not knowingly collect personal information directly from children.
Products intended for infants are purchased by parents, caregivers or other adults.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services or legal requirements.
The latest version will always be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Mouj Pharmaceuticals
Email: moujpharmaceuticals@gmail.com
Phone: +92 300 0260777
Address: Islamabad, Pakistan