What We Can Help With

• Available Mojilac variants and pack sizes
• Product ingredient and packaging information
• Product availability
• Stock enquiries
• Order status
• Problems with a delivered order
• Batch or packaging-related questions

What We Cannot Help With

Our customer support team does not provide medical or infant-feeding advice.

Questions about:

• which formula is suitable for your baby
• how much formula your baby should take
• feeding difficulties
• weight gain
• allergies or intolerance
• digestive symptoms
• changing from one formula to another

should be discussed with a qualified paediatrician or healthcare professional.

If your baby is unwell or you have an urgent health concern, please contact a doctor or appropriate medical service rather than waiting for a response from our customer support team.

Order Enquiries

If you contact us about an order, please include your order number so our team can locate the order more quickly.

For issues such as:

• incorrect product received
• damaged packaging
• missing items
• broken or compromised seal

please review our Returns & Refund Policy and contact our team as soon as possible.